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- How can I use a promotional code for my booking? You can apply a promotional code during the booking process. You can also check out the promotions available under “Promotions” in the HomeHelpy app/website.
- Is there any surcharge for travel expenses? There is no travel surcharge as our system is able to route the nearest available HomeHelper to you.
- What if my payment fails? When the payment process fails, you can retry by updating your payment details, or change a method of payment. If money is debited from your card but HomeHelpy shows that your payment did not go...
- What are the charges for HomeHelpy’s services? The following are HomeHelpy’s service charges: One-time Booking: - Classic Home Cleaning: $28/hour ...
- Rectification of issues Within 24 hours after the job was completed, with appropriate evidence, customers can raise the issue to us via the Help Centre in the HomeHelpy app or portal. Our friendly customer service staff...
